Customer First

• Consistently meet and aim to exceed customer service expectations and service level agreements, whilst maintaining strong and proactive customer contact
• Develop and retain strong relationship with the customer base through regular engagement and scheduled meetings with key customers
• Collaborate with Branch Managers, Area Sales Managers and Business Development Executives to proactively identify new business opportunities and support customer retention through effective relationship management

Driving the Business

• Drive profitability across all departments within the designated regional branches by identifying opportunities through regular analysis and review
• Ensure regional KPI's are achieved and exceeded
• Host monthly regional aftersales meetings with the Branch Managers, Area Sales Managers and Business Development Executives
• Budgeting in conjunction with the Financial Controller
• Analyse and utilise financial reports and customer data to create regional action plans
• Ensure engagement with the marketing team to ensure all business opportunties are maximised
• Create working business plans for the region and review regularly
• Actively engage in manufacturer campaigns and competitions; driving team involvement and a strong commitment to achieving and exceeding performance goals
• Ensure all invoice related queries are dealt with in a timely manner for all branches within the region
• Contribute to the development of all operating and administrative systems to ensure that quality, efficient and timely work is carried out
• Work closely with the Managing Director and other Regional Aftersales Managers to align aftersales operations with the wider business objectives

Valuing our People

• Assist managers in identifying training needs and implementing development plans for branch staff, whilst recognising wider training opportunities and supporting succession across the business
• Support with the selection and recruitment process in conjunction with the Branch Manager
• Provide direct line management and leadership to Branch Managers across the designated region
• Maintain HR policies and practices

Branch Operations

• Ensure that Branch Managers maintain compliance in all areas of health, safety and environmental legislation, and work within the requirements of BS EN ISO14001:2015/2026
• Remain up to date with all relevant legal requirements
• Support managers with overseeing resource allocation to ensure that the premises fire / security measures are adequate at all times, and all building maintenance, tools and equipment, and company vehicles are maintained to statutory and manufacturer standards
• Ensure all premises within the region are maintained to a high standard, in line with Scania Dealer Operating Standards
• Utilise SCRM to ensure efficient and effective communications across departments
• Other general duties as designated by the Manager Director