Aftersales Advisor
Location: TruckEast Norwich, Bowthorpe Park Industrial Estate, 11-13 Morgan Way, Bowthorpe Employment Area, Norwich NR5 9JJ
Salary Details: Competitive salary, plus excellent benefits
Job Type: Full-time, Permanent, Alternating weeks: Monday - Friday: 08:00 - 17:00 / 09:00 - 18:00 Alternating Saturdays 08:00 - 12:00
Reporting to: Branch Manager
Overview
Apply today to work amongst our highly-energised team at Norwich branch. Working within the service and administration departments, the Aftersales Advisor will be responsible for ensuring excellent customer service for both internal and external customers, through exceptional communication, forwardthinking organisation and creating a welcoming and friendly atmosphere within the branch.
essential duties and job responsibilities
▪ Ensure a steady and realistic flow of available work through the workshop
▪ Liaise with external and internal customers and ensure work is authorised
▪ Support and maintain customer’s service schedules, MOT and O Licence requirements
▪ Basic technical advice and providing estimates to customers
▪ Audit job cards and associated service documentation for accuracy and adherence to internal and external procedures
▪ Ensure service / inspection documentation are completed correctly, and customer defect procedures adhered to.
▪ Loading and daily checking of R2C to ensure all customer sheets are correct and complete
▪ Re-book any work and liaise with the parts department to ensure work is carried out promptly
▪ Contact customers for any missed booked work and re-book accordingly
▪ Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
▪ Day to day invoicing for the branch, including warranty, retail, contract work and any other types of invoicing
▪ Along with colleagues, ensuring month-end work in progress levels are within agreed levels
▪ Assisting with the daily running and administration of the branch
▪ General duties relevant to the smooth and efficient operation of the department as determined by your manager
CANDIDATE REQUIREMENTS
- Ability to work within a team
- Excellent written and oral communication skills
- High level of computer literacy
- Possess excellent accuracy and numeracy skills
- Excellent organisation and analytical skills
- Knowledge of the HGV industry
- Ability to work within guidelines and to deadlines
- Excellent customer service skills
- Detail-orientated
- Technical knowledge
- Ability to work under pressure and have a solution-driven appoach
employee benefits
- Refer a friend scheme - upto £2,000 per successful referral
- Bonus scheme
- Optional private health insurance
- Life assurance scheme
- Additional employer pension contributions
- 30 days holidays, including Bank holidays, increasing to 34 with length of service
- 24/7 mental health and wellbeing support
- Long service recognition and awards
- All required PPE equipment provided